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Trusting Autonomous Security Robots: The Role of Reliability and Stated Social Intent
Joseph B Lyons1, Thy Vo2, Kevin T Wynne3
148233997038 Air Force Research Laboratory, USA.
Human Factors
|February 7, 2020
Summary
Robot reliability and stated social intent significantly impact trust and trustworthiness in autonomous security robots (ASRs). Public acceptance of ASRs, especially those authorized to use force, hinges on these factors.
Area of Science:
- Human-Robot Interaction
- Robotics and Automation
- Trust and Decision Making
Background:
- Limited understanding of factors driving acceptance of autonomous security robots (ASRs).
- Previous research relied on static images or simulations, not real human-robot interactions.
- Security is a plausible domain for human-robot collaboration.
Purpose of the Study:
- To examine the effects of reliability and stated social intent on trust and trustworthiness in ASRs.
- To assess willingness to endorse the use of ASRs based on these factors.
- To compare acceptance of ASRs in military versus public contexts.
Main Methods:
- A video depicted an ASR interacting with a human, including a scenario where the ASR used a nonlethal device.
- A 2x4 between-subjects design (N=320) manipulated the ASR's reliability and stated social intent.
- Participants' trust, trustworthiness perceptions, and endorsement of ASR use were measured.
Main Results:
- Robot reliability positively influenced trust and trustworthiness.
- Stated social intent positively influenced trustworthiness.
- Participants favored ASR use in military contexts over public contexts.
Conclusions:
- ASR reliability and stated social intent are crucial for building trust, including vulnerability and trustworthiness perceptions.
- Public acceptance of ASRs, particularly those authorized to use force, can be enhanced by clear intent-based programming and demonstrated reliability.
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