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DAISY: Gratitude That Transcends the Moment
1Author Affiliation: Vice President for Nursing, The DAISY Foundation, Glen Ellen, California.
The Journal of Nursing Administration
|September 14, 2020
Summary
DAISY stories highlight exceptional nursing care, showcasing patient and family gratitude. These narratives reveal the profound, lasting impact of compassionate care on individuals and healthcare organizations.
Area of Science:
- Nursing
- Patient Experience
- Healthcare Communication
Background:
- Patient and family gratitude is often expressed for exceptional nursing care.
- These expressions go beyond the immediate care event, reflecting deeper relationships.
- The impact of gratitude can extend to healthcare organizations.
Purpose of the Study:
- To analyze the content of DAISY stories.
- To understand the nature of gratitude expressed towards nurses.
- To explore the broader impact of these expressions.
Main Methods:
- Qualitative analysis of DAISY award nomination stories.
- Thematic analysis of patient and family narratives.
- Examination of expressed emotions and relationship dynamics.
Main Results:
- DAISY stories consistently describe extraordinary and compassionate nursing care.
- Nominators detail specific nurse-patient/family relationships and interactions.
- Gratitude expressed is profound and often described as having a lasting impact.
Conclusions:
- DAISY stories serve as powerful testaments to the value of compassionate nursing.
- These narratives offer insights into patient perceptions of high-quality care.
- The documented gratitude can influence organizational culture and inspire others.
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