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Asylum Caseworkers' Experience Working in Lesvos: A Grounded Theory Analysis.
1University of Massachusetts, Amherst.
Journal of Evidence-Based Social Work (2019)
|September 30, 2020
Summary
Caseworkers assisting asylum applicants face challenges but develop adaptive coping mechanisms. This process transforms their self-perception and worldview, fostering resilience and cultural understanding.
Area of Science:
- Social Psychology
- Refugee Studies
- Occupational Health
Background:
- Assisting asylum applicants with international protection procedures can be rewarding yet distressing for caseworkers.
- The emotional toll of hearing asylum seekers' stories necessitates understanding caseworker experiences.
Purpose of the Study:
- To explore the experiences of caseworkers assisting asylum applicants in Lesvos.
- To identify challenges faced by caseworkers and factors influencing their coping mechanisms.
Main Methods:
- Grounded theory analysis within a constructivist framework.
- In-depth interviews with 13 caseworkers, cultural mediators, and operations officers in Lesvos and Malta.
Main Results:
- Analysis revealed challenges inherent to the work and personal characteristics affecting coping.
- A four-step process was identified: context, challenges, response, and effect on caseworkers' perspectives.
Conclusions:
- Adaptive coping led to transformed self-perception, enhanced self-awareness, and a deeper understanding of work and refugees.
- Recommendations focus on mental health support, operational improvements, and future research directions.
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