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Learner satisfaction, engagement and performances in an online module: Implications for institutional e-learning
Yousra Banoor Rajabalee1,2, Mohammad Issack Santally1,2
1Mauritius Institute of Education, Moka, Mauritius.
Education and Information Technologies
|November 17, 2020
Summary
Student satisfaction and engagement in online courses positively correlate with academic performance. While students appreciated the learning design, they faced challenges with tutor support and technical issues, highlighting areas for e-learning policy improvement.
Area of Science:
- Educational Technology
- E-Learning Research
- Higher Education Pedagogy
Background:
- Debates persist regarding the effectiveness of online and blended learning models concerning student satisfaction, engagement, and performance.
- Learner experience is a critical factor in evaluating the success of digital educational environments.
Purpose of the Study:
- To analyze student feedback on an online course to understand the relationships between satisfaction, engagement, and overall academic performance.
- To identify key factors influencing student experience in online learning environments.
Main Methods:
- A quantitative and qualitative analysis of feedback from 665 first-year university students across diverse disciplines enrolled in an online module.
- The module utilized a learning-by-doing approach with continuous assessments and authentic mini-projects.
Main Results:
- A significant positive correlation was found between student satisfaction and engagement.
- A weak but significant positive correlation existed between satisfaction, engagement, and overall academic performance.
- Students generally approved of the learning design, but reported issues with tutor support and technical difficulties.
Conclusions:
- Findings suggest that while learning design is crucial, adequate tutor support and technical infrastructure are vital for enhancing online student experiences.
- Implications for institutional e-learning policy include focusing on learning design, student support services, and leveraging learning analytics.
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