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Humans share task load with a computer partner if (they believe that) it acts human-like
1Department of Psychology, University of British Columbia, Vancouver, Canada.
Acta Psychologica
|November 17, 2020
Summary
Humans readily share tasks with human-like AI partners. Successful collaboration requires both human-like AI behavior and prior positive expectations about the AI
Area of Science:
- Human-Computer Interaction
- Artificial Intelligence
- Cognitive Science
Background:
- Increasing human reliance on artificial agents for task assistance.
- Need to understand factors influencing human willingness to collaborate with AI.
Purpose of the Study:
- Investigate human willingness to share task load with a computer partner.
- Examine the impact of AI behavior and prior description on collaboration.
Main Methods:
- Participants engaged in a joint visuospatial task with a computer partner.
- Partner's behavior was manipulated (human-like vs. machine-like).
- Partner's prior description was manipulated (human-like vs. machine-like).
Main Results:
- Successful task load sharing occurred when the AI behaved human-like.
- Sustained collaboration depended on both human-like AI behavior and prior human-like description.
- Prior expectations significantly influenced collaboration duration.
Conclusions:
- Both AI behavior and pre-experiment descriptions are crucial for human-AI collaboration.
- Managing user expectations is key to successful human-AI task sharing.
- Future AI systems should consider psychological factors for effective integration.
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