Exploring How Older Adults Use a Smart Speaker-Based Voice Assistant in Their First Interactions: Qualitative Study

Area of Science:

• Human-Computer Interaction
• Gerontology
• Assistive Technology

Background:

• Smart speaker voice assistants offer hands-free and eyes-free interaction, potentially benefiting the aging population.
• Limited research exists on older adults' perceptions and acceptance of voice assistant technology.

Purpose of the Study:

• To investigate the initial experiences and responses of older adults interacting with a voice assistant for the first time.
• To understand user experiences during the crucial first exposure to new technology.

Main Methods:

• Conducted semistructured interviews with 18 participants aged 74 and older who were new to smart speakers.
• Explored patterns of use, usability issues, and perspectives during first-time voice assistant interaction.

Main Results:

• Initial interactions were positive due to speech-based simplicity, with users expressing gratitude and feedback.
• Common first commands involved healthcare questions and music streaming.
• Subsequent interactions were often unfavorable due to difficulties with command phrasing, operational misunderstandings, and privacy/security concerns.

Conclusions:

• Voice interaction is perceived as efficient and convenient, but broader benefits were not recognized.
• Design implications include improving user understanding of voice assistant functionality, accommodating common errors, and tailoring features for older adults.