Healthcare Students on Placements: a Cyclical Quality Method for Satisfaction Assessments

Area of Science:

• Healthcare Education
• Quality Improvement
• Medical Training

Background:

• Lausanne University Hospital (CHUV) trains over 1700 students, primarily from the University of Applied Sciences and Arts of Western Switzerland (HES-SO).
• Evaluating student satisfaction is crucial for enhancing practical training quality and institutional development.

Purpose of the Study:

• To develop and implement a cyclical method for evaluating the satisfaction of healthcare students during practical training at CHUV.
• To establish a robust framework for quality control in student education and mentoring.

Main Methods:

• Development of the Cycle of Construction and Quality Control for Satisfaction Evaluations (CCQCSE), a nine-stage cyclical method.
• Pilot phase involving over 250 placement students to collect satisfaction data on ten training aspects.
• Collaboration between CHUV healthcare professionals and University of Teacher Education of State of Vaud (UTE Vaud) education experts.

Main Results:

• The CCQCSE method successfully collected and processed satisfaction data from healthcare students.
• Diagnostic feedback identified institutional strengths and areas for improvement in practical training.
• The pilot phase informed the development of a quality policy for student training at CHUV.

Conclusions:

• The CCQCSE is a robust and validated method for evaluating student satisfaction in healthcare training.
• The method facilitates reflection on mentoring practices and contributes to quality assurance in education.
• The CCQCSE model has potential for transferability to other training placement sectors, fostering collaborative research.