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Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch01:15

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Trends in nursing are multifactorial and associated with changes in society, within the nursing profession, and in other professions. Notably, telehealth and remote nursing contribute to successful healthcare delivery for numerous patients and help reduce stress for nurses due to nursing shortages. Nurses can reach patients, monitor their conditions, and interact with them using computers, audio, visual accessories, and telephones—for example, remote patient monitoring systems. Likewise,...
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Communication is a lifelong learning process. Through therapeutic communication, nurses can collect relevant assessment data, provide education and counseling, and interact during nursing interventions. Sending and receiving messages occur through verbal and nonverbal communication techniques and can happen separately or simultaneously.
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Using Text Messages to Support Nurse Well-being.

Lesly A Kelly1, Robin Schaeffer, Sue Roe

  • 1CommonSpirit Health, Chicago, Illinois, and Edson College of Nursing and Health Innovation, Arizona State University, Phoenix (Dr Kelly); Arizona Nurses Association, Tempe (Ms Schaeffer); The Roe Group Enterprises, LLC, Tucson, Arizona (Dr Roe); and Arizona Hospital and Healthcare Association, Phoenix (Ms Buchda).

Nursing Administration Quarterly
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Summary
This summary is machine-generated.

A pilot project used text messages to deliver well-being resources to nurses during the COVID-19 pandemic. This innovative approach effectively engaged nurses, improving their access to vital support systems.

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Area of Science:

  • Nursing
  • Public Health
  • Digital Health

Background:

  • The COVID-19 pandemic significantly increased nurse stress and burnout.
  • Contributing factors included PPE shortages, overtime, and unfamiliar work environments.
  • Existing support resources were not effectively reaching stressed nurses.

Purpose of the Study:

  • To evaluate the effectiveness of an opt-in text messaging system for delivering well-being resources to nurses.
  • To assess nurse engagement and satisfaction with text-message-based support.
  • To determine if technology could improve nurse well-being.

Main Methods:

  • A 12-week pilot project, RNconnect 2 Wellbeing, was implemented in Arizona.
  • Nearly 3000 nurses received twice-weekly text messages on self-care and awareness.
  • Surveys assessed user satisfaction and resource integration.

Main Results:

  • High nurse enrollment (2997 users) with a low opt-out rate (7%).
  • User satisfaction with messages ranged from 73% to 86%.
  • 48% of participants integrated the resources into their daily lives.

Conclusions:

  • RNconnect 2 Wellbeing demonstrated a cost-effective method for supporting nurses.
  • Brief text messages are a viable technological approach to enhance nurse well-being.
  • This project provides a foundation for scalable digital health interventions in nursing.