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Pandemic information support lifecycle: Evidence from the evolution of mobile apps during COVID-19
Pankush Kalgotra1, Ashish Gupta1, Ramesh Sharda2
1Harbert College of Business, Auburn University, Auburn, AL, USA.
Journal of Business Research
|September 27, 2021
Summary
This study introduces the Pandemic Information Support Lifecycle (PISL), a framework detailing five phases of information needs during health crises. It analyzes mobile app evolution during COVID-19 to validate the PISL model.
Area of Science:
- Public Health
- Information Science
- Crisis Management
Background:
- Effective information management is crucial for pandemic response, resource allocation, and impact mitigation.
- Information needs evolve throughout a pandemic's progression.
Purpose of the Study:
- To propose a novel framework, the Pandemic Information Support Lifecycle (PISL), to understand evolving information support requirements during pandemics.
- To validate the PISL by examining mobile app development during the COVID-19 pandemic.
Main Methods:
- Developed a five-phase PISL model based on the pandemic crisis management lifecycle.
- Created a taxonomy to analyze mobile app-based information support during the COVID-19 pandemic.
Main Results:
- The PISL framework outlines five overlapping phases: awareness, preventive care, active, confidence-building, and evaluation information support.
- Analysis of COVID-19 mobile apps demonstrates the practical application and evolution of information support.
Conclusions:
- The PISL provides a structured approach to understanding and addressing information needs in pandemic scenarios.
- Identifies areas for future research and development in mobile-based information support for ongoing and future pandemics.
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