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Leadership and Staff Perceptions on Long-term Care Staffing Challenges Related to Certified Nursing Assistant
Lindsey J G Creapeau1, Jennifer L Johs-Artisensi, Kristy J Lauver
1Author Affiliations: Administrative Residency Coordinator and Instructor (Dr Creapeau), Professor and Program Director (Dr Johs-Artisensi), Professor and Department Chair (Dr Lauver), Department of Management and Marketing, University of Wisconsin-Eau Claire.
Objective:
This study investigates practices that may help retain certified nursing assistants (CNAs) and address the staffing challenges faced in long-term care.
Background:
CNAs are critical to quality care and retention has never been more challenging. To solve this staffing crisis, understanding the unique perspective of CNAs is imperative.
Methods:
In semistructured interviews, 5 nursing assistants, the director of nursing, and the nursing home administrator at 59 long-term care facilities answered 4 questions, providing multiple perspectives about causes and solutions to CNA staffing challenges.
Results:
Key responses for each stakeholder group were identified. CNAs highlighted the nature of the job as a bigger challenge than leadership recognized. Although pay is a top concern, emotional support, training, relationship-building, communication, and the work culture can be equally important in reducing turnover.
Conclusion:
When organizational leaders understand how to meet the needs and interests of CNAs, they can reduce turnover.
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