Pushing boundaries of co-design by going online: Lessons learned and reflections from three perspectives

Area of Science:

• Human-Computer Interaction
• Participatory Design
• Research Methodology

Background:

• The COVID-19 pandemic necessitated rapid adaptation in research practices, particularly affecting collaborative methods like co-design.
• Traditional in-person co-design faced significant disruption, prompting exploration of virtual alternatives.
• Over 150 online co-design sessions were conducted across three distinct research groups.

Purpose of the Study:

• To examine the transition to online co-design methodologies in response to the pandemic.
• To evaluate the logistical and design tool considerations for effective remote co-design.
• To identify advances, challenges, and unexpected outcomes in conducting co-design online.

Main Methods:

• Case study analysis of three co-design groups adapting to online environments.
• Documentation of transitions, tool utilization, and session logistics.
• Comparative analysis of emergent themes across different online co-design contexts.

Main Results:

• Successful transition to online co-design was achieved, though with varying degrees of success.
• Specific digital tools and logistical strategies were identified as crucial for effective online collaboration.
• Key challenges included maintaining participant engagement, technical difficulties, and adapting facilitation techniques.

Conclusions:

• Online co-design is a viable and evolving research paradigm, offering new possibilities for collaborative design.
• Further research is needed to refine best practices and address the unique dimensions of virtual co-design.
• The findings provide valuable insights for researchers seeking to conduct inclusive and effective co-design remotely.