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Outcomes of a Data-Driven Physician Practice Redesign
Kimberly McVeigh1, Dayana Martinez, Jacey Fazio
1Departments of Physical Medicine and Rehabilitation (Ms McVeigh and Dr Rizzo) and Management and Accounting (Mr Munoz), Mayo Clinic, Jacksonville, Florida; Mayo Clinic School of Health Sciences, Mayo Clinic, Jacksonville, Florida (Ms Martinez); and Advanced Care at Home Administration, Mayo Clinic, Jacksonville, Florida (Ms Fazio).
Abstract:
This study evaluated a practice redesign to improve access into a specialty practice. The secondary goal was to improve financial performance, while avoiding an increase in physician burnout. Historical demand was utilized to calculate capacity. Next, data-driven schedules were developed for this practice. We also transitioned schedules from five 8-hour to four 10-hour workdays. Access was improved for news (100% increase), consultations (16% increase), and procedures (70% increase). Gross revenue increased by 10.62% and physician burnout reduced by 25%. This project offers insights into improving the efficiency of a resource-constrained practice, while improving financial performance and reducing burnout.
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