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What is in a Meter? A Qualitative Exploration into the Implementation of Electricity Metering Across Mumbai
Gillian Waller1, Tracey Crosbie1, Dorothy Newbury-Birch1
1School of Social Sciences, Humanities and Law, Teesside University, Middlesbrough, TS1 3BA UK.
Global Implementation Research and Applications
|October 17, 2022
Summary
Residents in Mumbai face challenges with electricity meter access and awareness, particularly low-income households. High costs and socioeconomic factors influence perceptions, necessitating user-friendly, accessible meters and educational programs.
Area of Science:
- Energy policy and social science research.
- Urban studies and public utilities.
Background:
- Electricity metering is crucial for efficient energy management and public well-being.
- Deficiencies in meter availability and suitability are prevalent in the Global South.
- This study addresses the need to understand resident perspectives on electricity metering in Mumbai.
Purpose of the Study:
- To investigate residents' perceptions and access to electricity metering in a Mumbai community.
- To identify barriers and facilitators for future meter implementation.
- To develop actionable recommendations for improving electricity access and usage.
Main Methods:
- Conducted 50 semi-structured phone interviews across Greater Mumbai.
- Sampled participants from low-income, middle-income, and high-income groups.
- Utilized Normalisation Process Theory (NPT) for interview and analysis framework.
Main Results:
- Meter accessibility and awareness varied significantly across socioeconomic groups.
- Socio-political factors notably impacted meter usage among low-income participants.
- A significant finding was the perception of high costs associated with metering, potentially increasing utility bills.
Conclusions:
- Future interventions must prioritize user-friendly, practical, and accessible metering solutions.
- Educational programs are essential to enhance understanding of meter operation and cost-saving benefits.
- Further investigation into meter costs is needed to ensure equitable cost distribution to consumers.
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