Empowering Patients With a Shared Communication Tool: A Patient-Oriented Multimethods Pilot Study

Area of Science:

• Healthcare communication
• Patient empowerment
• Rehabilitation medicine

Background:

• Patients often lack empowerment in their healthcare journey.
• Healthcare systems need to support active patient and family involvement.
• Effective communication tools are crucial for patient engagement.

Purpose of the Study:

• To test the effectiveness of a communication tool, the "Question Alert!" card, in empowering patients and families.
• To improve patient-centered care and active participation in rehabilitation settings.
• To gather feedback from patients, families, and providers for tool refinement.

Main Methods:

• Two Plan-Do-Study-Act (PDSA) cycles were implemented in a Canadian rehabilitation hospital.
• A "Jargon Alert!/WAIT" card was initially tested, then modified based on feedback into the "Question Alert!" card.
• Feedback was collected from patients, families, and healthcare providers through surveys and discussions.

Main Results:

• Patients and families found the "Question Alert!" card valuable for asking questions, enhancing their involvement in care.
• Providers noted the card's utility for facilitating communication with reserved patients or family members.
• The tool contributed to an improved patient-centered experience and increased patient/family engagement.

Conclusions:

• A co-designed communication tool can empower patients and families to be more active in their healthcare.
• The "Question Alert!" card demonstrates potential in fostering open communication and shared decision-making in rehabilitation.
• Supporting patient engagement through accessible communication strategies is vital for effective healthcare delivery.