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Developing a Quantitative Staffing to Workload Tool in an Ambulatory Setting.

Lindsay R Hennek¹, Pawan Bhandari, Kelly Ashley

¹Author Affiliations: Nursing Administrator (Hennek, Ashley, Renneke, and Stransky), Chief Nursing Officer (McConnell), and Nursing Manager (Runge), Department of Nursing; Principal Health Systems Engineer (Dr Bhandari) and Senior Management Consultant (Mathew), Strategy Department; and Manager (Pederson) and Operations Manager (Slama), Operations Administration, Mayo Clinic Health System - Southwest Minnesota Region, Mankato.

The Journal of Nursing Administration

|May 15, 2023

Summary

This summary is machine-generated.

Developing an ambulatory staffing tool helps outpatient settings match staff to patient visit volume. This data-driven approach aids management in optimizing resource allocation and budget adherence.

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Area of Science:

Healthcare Management
Operations Research
Health Services Research

Background:

Determining optimal ambulatory staffing based on patient visit volume is challenging.
Limited literature exists on developing such staffing-to-workload formulas for outpatient settings.

Purpose of the Study:

To develop a tool for aligning ambulatory staffing levels with patient visit volume in an outpatient setting.
To create a system that meets the needs of clinical staff, management, and leadership.

Main Methods:

A multidisciplinary team was assembled to create the staffing-to-workload tool.
The tool incorporates an automated dashboard for real-time staffing needs assessment.
It utilizes quantified workload metrics, prospective modeling, and historical data analysis.

Main Results:

The developed tool provides an automated dashboard for determining staffing requirements.
It enables prospective modeling to forecast future staffing needs.
Historical dashboards allow comparison of actual staffing (full-time equivalents) against outpatient volumes and budget.

Conclusions:

The tool offers a data-driven approach to ambulatory staffing optimization.
It facilitates better resource allocation and financial management in outpatient settings.
This system supports informed decision-making for staff, management, and leadership.