Related Experiment Video
Updated: Jul 10, 2025

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Healing the Heart of Healthcare
Loren Hand1, Nicole Probst, Leigh Griffis
1Author Affiliations: Clinical Professional Development Educator (Hand), Director of Clinical Professional Development (Probst), and Magnet® Program Director (Dr Griffis), Huntington Hospital, New York.
Healthcare workers experienced significant pandemic stress, leading to burnout and low morale. A formal intervention at Huntington Hospital helped caregivers process trauma and regain hope, with potential applications for future recognition events.
Area of Science:
- Healthcare
- Psychology
- Occupational Health
Background:
- Healthcare workers face ongoing stress impacting overall health.
- Pandemic-related stress contributes to burnout, low morale, and increased suicide rates.
- A need for processing trauma and grief was identified among caregivers.
Purpose of the Study:
- To implement a formal intervention for healthcare workers to address pandemic-related stress.
- To provide an opportunity for caregivers to grieve and process their experiences.
- To reinstate a sense of hope within the healthcare profession.
Main Methods:
- A formal intervention program titled "Healing the Heart of Healthcare" was developed and implemented.
- The program focused on acknowledging trauma and facilitating emotional processing.
- Activities were designed to be adaptable for future events like Nurses Day.
Main Results:
- The intervention provided acknowledgment of trauma experienced by healthcare workers.
- The program successfully reinstated a sense of hope among participating caregivers.
- The initiative addressed the critical need for mental health support in the healthcare setting.
Conclusions:
- Formal interventions are crucial for addressing the psychological impact of pandemics on healthcare workers.
- Acknowledging trauma and fostering hope can mitigate burnout and improve morale.
- The "Healing the Heart of Healthcare" model offers a replicable approach for supporting healthcare professionals' well-being.
Related Concept Videos
Introduction To Health Care Delivery System
The Institute of Medicine (IOM) advocates for a patient-centered, effective, safe, timely, equitable, and effective healthcare system. The National Priorities...
Patient-centered Care
Issues And Trends In Healthcare Delivery System
Cost Containment
Payment for healthcare services has historically promoted adoption of costly and often unnecessary or inefficient...
Traditional Level Of Health Care System
The preventive healthcare service includes tests for screening. Preventive health care services include identifying and reducing disease risk...
Tertiary Healthcare System
Ethical Issues
Ethical Concerns in Healthcare:

