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Enhancing Hospital Efficiency and Patient Care: Real-Time Tracking and Data-Driven Dispatch in Patient Transport.

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Inefficient hospital patient transport causes delays. A real-world experiment showed the Beacon dispatch method reduced overtime delays from 41.0% to 26.5%, improving hospital operations.

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Area of Science:

  • Healthcare Operations Management
  • Industrial Engineering
  • Health Informatics

Background:

  • Inefficient patient transport systems in hospitals lead to significant delays, staff burnout, and poor resource allocation, negatively impacting patient care.
  • Current dispatch algorithms are often validated in simulations, limiting their practical applicability in real-world hospital settings.
  • Manual dispatch processes are prone to inefficiencies and delays, highlighting the need for optimized solutions.

Purpose of the Study:

  • To evaluate the real-world effectiveness of a novel dispatch method for patient transport in a hospital setting.
  • To bridge the gap between theoretical dispatch algorithms and practical implementation in healthcare.
  • To quantify the impact of an IoT-enabled dispatch system on operational efficiency and delays.

Main Methods:

  • A real-world experiment was conducted at Taichung Veterans General Hospital, Taiwan.
  • Process capability analysis was applied to assess operational efficiency.
  • Internet of Things (IoT) technology was utilized for real-time tracking of staff and medical equipment.
  • A comparative analysis was performed between traditional dispatch methods and the proposed Beacon dispatch method.

Main Results:

  • The traditional dispatch method exhibited an overtime delay rate of 41.0%.
  • The Beacon dispatch method significantly reduced overtime delays to 26.5%.
  • Statistical evaluation of experimental data collected between January 2021 and December 2021 confirmed these findings.

Conclusions:

  • The Beacon dispatch method offers a substantial improvement over traditional approaches for hospital patient transport.
  • Implementing IoT-based solutions can optimize hospital operations and enhance service quality within smart hospitals.
  • This study demonstrates the practical viability and benefits of advanced dispatch systems in real-world healthcare environments.