Examining Health and Social Support Among University Housekeepers: A Mixed-Methods Exploratory Study.

Area of Science:

• Occupational Health
• Sociology of Work
• Psychological Well-being

Background:

• University housekeepers play a crucial role in campus operations, yet their well-being is often overlooked.
• Understanding the interplay between social support, job satisfaction, and health is vital for this demographic.
• Previous research has not fully explored the specific challenges faced by university housekeepers regarding support systems and health outcomes.

Purpose of the Study:

• To investigate the relationship between social support and work-related outcomes (e.g., job satisfaction, stress) among university housekeepers.
• To examine the influence of social support on the physical and psychological health of university housekeepers.
• To identify key themes related to support, recognition, and health impacts from the perspective of housekeepers.

Main Methods:

• A mixed-methods approach combining quantitative (regression models) and qualitative (interviews) data collection.
• Survey assessment of job satisfaction, stress levels, and perceived social support (tangible, emotional, informational).
• In-depth, one-on-one interviews to explore lived experiences and emergent themes.

Main Results:

• Participants reported moderate levels of social support, with tangible support being the most perceived.
• Job satisfaction averaged 4.43 ± 0.72, with 75% experiencing occasional high stress.
• Qualitative themes included lack of supervisor trust, disrespect, need for recognition, and health impacts.

Conclusions:

• Perceived belonging and appreciation positively influence housekeepers' job attitudes and performance.
• Universities should implement wellness programs and mental health leave policies to support this under-resourced population.
• Further research is recommended to address existing health issues and post-COVID contributing factors to mental health.