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Implementing a Virtual Nurse Model Pilot in a Pediatric Hospital
Elizabeth Johnson-Salerno1, Sophy Rodriguez, Julie Fausnaugh
1Author Affiliations: Assistant Vice President (Johnson-Salerno), Acute Care, Day Medicine, Infusion Services; Nurse Manager (Fausnaugh), 4W; Senior Vice President, Chief Nursing and Patient Operations Officer, and Assistant Professor (Dr Carpenter); Executive Vice President and Enterprise Chief Nursing Executive and Patient Operations Officer (Dr Mericle); and Director of Nursing Research and Evidence-Based Practice and Associate Professor (Dr Haut), Nemours Children's Health, Delaware Valley, Wilmington; Director of Patient Flow and Professional Excellence (Rodriquez), Clinical Nurse Manager of Staffing Resource Pool (Dr Pillow), and Senior Vice President and Chief Nursing and Patient Operations Officer (Dr Johnson), Nemours Children's Health, Orlando, Florida; Thomas Jefferson University College of Nursing (Dr Carpenter), Horsham, Pennsylvania.
Abstract:
The virtual nurse model has limited utilization reported in pediatric hospitals. A children's hospital system created a virtual nurse care model based on evidence and extensive planning. The virtual nurse completes admission and discharge processes, provides patient education, and assists with chart audits, emergency response, and mentoring. Project outcomes include nurse and patient satisfaction with decreased readmission rates and improved communication with non-English-speaking families.
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