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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

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Nurses' Perceptions of Caring at Work: Qualitative Findings.

Mary Ann Friesen¹, Bernice Mowery, Carla Parker

¹Author Affiliations: Nursing Research Scientist (Dr Friesen) and Nursing Research Scientist (Dr Mowery), Inova Health System, Fairfax; Director of Nursing Operations (Parker), Ambulatory Operations and Physician & APP Services, Fairfax; Caritas Coach/Leader (Dr Drake), Clinical Educator for Onboarding, Inova Alexandria Hospital, Alexandria; and Former Nurse Manager (Lowry), Inova Health System, Staffing Solutions; Ambulatory Clinical RN (Dr Swamidoss-Douglas) Inova Physician Services, Fairfax; and Assistant Vice President of High Reliability Operations Center (Dr Davis) and Chief Nurse Executive (Dr Sintich), Inova Health System, Fairfax, Virginia.

The Journal of Nursing Administration

|May 21, 2025

Summary

This summary is machine-generated.

Nurses identified key factors influencing caring behaviors in the workplace, highlighting the impact of teamwork and unmet expectations on the nursing environment. These insights can guide leaders in fostering positive work settings.

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Area of Science:

Nursing
Healthcare Management
Organizational Psychology

Background:

Caring is crucial in nursing practice and influences work environments.
Limited research exists on nurse perceptions of caring behaviors in the workplace.

Purpose of the Study:

To explore qualitative themes of nurse perceptions regarding self, coworker, and leadership caring.
To understand the factors that constitute and detract from a caring nursing environment.

Main Methods:

Qualitative content analysis of open-ended survey responses.
Utilized data from Watson Caritas Self-rating, Co-Workers, and Leader Scores.

Main Results:

Identified five themes: essential caring elements, detrimental factors, teamwork dynamics, pandemic effects, and distress from unmet expectations.
Nurses described both positive and negative examples of caring behaviors.
Findings reveal the significant impact of the work environment on perceived caring.

Conclusions:

Nurses' perceptions of caring are multifaceted, encompassing positive and negative experiences.
Leaders can use these findings to promote exemplary caring behaviors.
Fostering a healthy, caring work environment is essential for nursing practice.