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Guidelines for Rapport-Building in Telehealth Videoconferencing: Interprofessional e-Delphi Study.

Paula D Koppel1, Jennie C De Gagne1, Michelle Webb1

  • 1School of Nursing, Duke University, DUMC 3322, 307 Trent Drive, Durham, NC, 27710, United States, 1 617 835 7087.

JMIR Medical Education
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PubMed
Summary
This summary is machine-generated.

This study established consensus on essential knowledge, skills, and attitudes for building patient rapport in telehealth, offering guidance for health professions education on adapting interpersonal skills for virtual care.

Keywords:
clinician-patient relationshipempathyhealth care communicationhealth care professional developmenthealth professions educationinterpersonal skillsweb-based care

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Area of Science:

  • Medical Education
  • Health Informatics
  • Telehealth

Background:

  • Current telehealth training often neglects interpersonal skills crucial for patient rapport.
  • Existing standards focus on technical aspects, not on conveying empathy or trust in virtual settings.

Purpose of the Study:

  • To achieve consensus on knowledge, skills, and attitudes for telehealth rapport-building.
  • To identify effective teaching strategies for these competencies in health professions education.

Main Methods:

  • An e-Delphi study involving 12 interprofessional telehealth experts.
  • Multi-round anonymous surveys and interviews to establish consensus.

Main Results:

  • Consensus was reached on 19 themes for rapport-building and 77 curriculum items.
  • Identified key components for adapting interpersonal skills in telehealth visits.

Conclusions:

  • Provides a competency-based framework for telehealth interpersonal skills training.
  • Highlights the need for further research on curriculum effectiveness and implementation.