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Communicating With Children With Cancer: Development of a Chatbot-Based Educational Support Tool.

Eliana Silva¹, Paulo Pinto², Luís Paulo Reis²

¹LIACC/FEUP, Artificial Intelligence and Computer Science Laboratory, Faculty of Engineering, University of Porto, Porto, 4200-465, Portugal. elianasilva@fe.up.pt.

Journal of Cancer Education : the Official Journal of the American Association for Cancer Education

|October 11, 2025

Summary

This summary is machine-generated.

A new chatbot offers personalized support for parents of children with cancer. This technology uses advanced natural language processing to provide empathetic, age-appropriate communication, bridging gaps in care.

Keywords:

Artificial intelligence Cancer Chatbot Communication

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Area of Science:

Oncology
Human-Computer Interaction
Digital Health

Background:

Effective parent-child communication is vital for reducing distress in pediatric cancer patients.
Technology, specifically chatbots, can enhance this communication and offer parental support.
Existing chatbots often provide generic responses, lacking personalization for specific needs.

Purpose of the Study:

To develop and evaluate a novel chatbot designed to support parents of children with cancer.
To provide empathetic, age-appropriate, and informative responses tailored to parents' needs.
To assess the chatbot's effectiveness and personalization compared to general-purpose AI models.

Main Methods:

Development of a chatbot using the Dialogflow platform.
Integration into a mobile app and website for broad accessibility.
Qualitative comparative analysis against chatbots like ChatGPT-4 and Microsoft Copilot using standard evaluation criteria.

Main Results:

The developed chatbot provides more personalized and targeted support for childhood cancer parents.
It utilizes a friendlier tone and tailors responses based on factors like child's age.
Demonstrated superior personalization compared to generic responses from other AI systems.

Conclusions:

This chatbot represents a significant advancement in using technology for childhood cancer communication needs.
It is the first chatbot specifically designed for Portuguese-speaking parents, offering accessible, personalized support.
The chatbot serves as a scalable, cost-effective tool to complement healthcare professionals, especially in resource-limited settings.