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A Technology Selection Tool Applying Multiple Criteria Decision Analysis for Virtual Care Implementation
Joseph P Deason1, Scott J Adams1,2, Ahmad Rahman1
1Virtual Health Hub, Saskatoon, Saskatchewan, Canada.
Objective:
To develop and pilot a technology selection tool (TST) designed to evaluate and recommend virtual care technologies tailored to specific community clinical needs.
Patients And Methods:
Developed through collaborations among clinicians, software developers, technology experts, and health administrators, the TST uses a multiple criteria decision analysis framework to recommend technologies based on clinical relevance and technical quality. Its functionality was tested in a pilot project that assessed 5 technologies for their application in virtual wound care to support a remote community in Saskatchewan, Canada. The pilot study was completed March 7, 2025, through July 28, 2025.
Results:
The TST identified the TeleVU Glass View as the optimal technology for virtual wound care. The TST generated product scores for the TeleVU Glass View (71.67), Teladoc Xpress (70.10), 19 Labs GALE (50.67), and TytoCare TytoKit (47.00), whereas disqualifying the Teladoc Lite Cart for not meeting the pass-fail portability criterion. TeleVU's high product score resulted primarily from its technological attribute quality scores for Telestration (10), Audio (9), Video (9), and Share Content (9), which were all determined as clinically relevant for virtual wound care. The pilot enabled real-time wound care support by connecting local clinicians with virtual teams.
Conclusion:
The TST offers a practical and adaptable tool to support evidence-based decision making for selecting technologies for specific clinical applications.
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