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Published on: February 16, 2011
[CRITERIAS FOR ASSESSING THE QUALITY OF MEDICAL SERVICES PROVIDED BY MULTIDISCIPLINARY TEAMS IN THE COUNTRIES OF THE
1Research Institute for Healthcare Organization and Medical Management, 115088, Moscow, Russia.
Abstract:
The article presents an analysis of international experience in assessing the quality of medical care provided to the population through multidisciplinary teams. The main tools for assessing the quality of medical care at the primary level of health care are considered. As tools were considered models of self-evaluation of professional activity of multidisciplinary teams, the level of satisfaction of patients with the medical services provided to them, criteria included in programs for monitoring the work of team specialists. The article reflects the results of the use of quality assessment tools in primary health care organizations in a number of countries: Great Britain, Spain, Canada, China, etc. The results of foreign studies underline the importance of a multidisciplinary approach in health care that affects various aspects of quality of medical care. Assessing criteria such as patient survival, access to care, safety of health services, compliance with recommendations and patient satisfaction allows key factors to be identified, improving the delivery of health care to the public through multidisciplinary teams.
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