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Updated: Jan 9, 2026

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Digital Health Technologies: Learnings and Perspectives From a Patient Engagement Stakeholder Expectations Matrix

Leanne West1, Derick Mitchell2, Stuart D Faulkner3

  • 1Georgia Institute of Technology, Atlanta, GA, United States.

Journal of Medical Internet Research
|December 9, 2025
PubMed
Summary

Patient engagement (PE) is crucial for digital health but is currently underutilized. Integrating PE into digital health design requires addressing fragmented understanding, infrastructure, and policy for a patient-centered ecosystem.

Keywords:
artificial intelligence in health carecocreationdigital healthdigital health literacydigital therapeuticshealth data governancehealth technologymultistakeholder collaborationpatient engagementpatient-centered designstakeholder perspectivessystem-level impact

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Area of Science:

  • Digital Health
  • Health Informatics
  • Patient Engagement

Background:

  • Digital health technologies are increasingly integrated into global healthcare systems.
  • Realizing the full potential of digital health necessitates robust patient engagement (PE).
  • Currently, PE is insufficiently embedded in the design and implementation of digital health solutions.

Purpose of the Study:

  • To explore the current state of patient engagement in digital health.
  • To identify barriers and opportunities for enhancing PE in digital health development and implementation.
  • To provide recommendations for a more patient-centered digital health ecosystem.

Main Methods:

  • Analysis of findings from the Stakeholder Expectations Matrix program.
  • Conducted 37 in-depth interviews across 6 key stakeholder groups.
  • Incorporated insights from a multisession cocreation track at the Patient Engagement Open Forum.

Main Results:

  • Identified differing perspectives on digital health among stakeholders.
  • Highlighted significant barriers to meaningful patient engagement.
  • Revealed fragmented data governance and technology adoption processes.

Conclusions:

  • Significant gaps exist in shared understanding, infrastructure, and policy for PE in digital health.
  • Clear opportunities for collaboration exist to improve patient-centered digital health.
  • Recommendations are provided for building an inclusive digital health ecosystem supporting innovation and trust.