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Health Quality 5.0: The Future Is NOW
Leslee J Thompson1, Jeremy Veillard2
1Leslee J. Thompson, is the chief executive officer of Health Standards Organization and Accreditation Canada. Leslee also holds an appointment as executive-in-residence at the Rotman School of Management at the University of Toronto in Toronto, ON, where she teaches on strategy and change leadership. A passionate champion of people-centred care, Leslee began her career as an intensive care unit nurse and has over 30 years of senior executive experience in hospitals, health systems, the government and a global MedTech company. She has served on multiple public and private sector boards, including the International Society for Quality in Health Care. Leslee recently received the Legacy of Leadership Award from HealthCareCAN in recognition of her positive impact on the health of Canadians.
Abstract:
Quality does not exist in a vacuum. It is shaped by the sweeping societal changes and forces that affect the way people work and live, industries and economies operate, and how technology is used. When context changes, the ways in which we think about healthcare, quality and leadership need to change as well. This is the final article in a series that sets out a bold and multi-dimensional view of quality that is built around the themes of human centricity, trust, resilience, sustainability and prosperity. As themes are explored, specific shifts required to move us toward Quality 5.0 are described, ways of measuring and monitoring progress are proposed and a new set of leadership competencies for the future is presented. Together with the previous five articles in this series, this article is meant to inspire change that improves outcomes at individual, community and system levels.
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