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Enhancing User-Interviewing During Design Thinking: Leveraging Clinical Communication Skills to Augment the
Kagiso Dikgomo1, Raeesah Ackerdien1
1Department of Medical Practice, Medical School, Faculty of Health Sciences, Nelson Mandela University, Gqeberha, South Africa.
None:
The pedagogical application of design thinking in higher education has increased in recent years. Many higher education institutions apply design thinking to acquaint students with user-centred approaches for problem-solving. We consider a problem identified in an evaluation of experiences in implementing design thinking in a master's-level course, where it was discovered that student designers had limited experience in qualitative interviewing skills, which compromised the quality of user engagement. We provide a potential solution for design thinking courses to improve user interviewing. Accordingly, we make curriculum framework and faculty development suggestions. Lastly, we suggest a research agenda to coincide with this solution.
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