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The First Yes: How One Decision Sparked a Global Movement in Nursing Excellence.
1Senior Director, Oula, Brooklyn, New York.
The Journal of Nursing Administration
|May 18, 2026
Summary
A leadership decision sparked the global DAISY Award program, recognizing extraordinary nursing care through patient stories. This innovation highlights the power of courage and purpose in nursing leadership.
Area of Science:
- Nursing
- Healthcare Leadership
- Patient Experience
Background:
- The DAISY Award originated from a leadership decision in 2000 at the University of Washington Medical Center.
- The program was initiated to honor nurses by focusing on patient and family narratives of extraordinary care.
Purpose of the Study:
- To explore the origins and impact of the DAISY Award.
- To derive leadership lessons from the inception of this nurse recognition program.
Main Methods:
- This content is based on an interview with Susan Grant, Chief Nursing Officer and a key figure in the DAISY Award's establishment.
- Reflective analysis of the program's foundational principles and leadership decisions.
Main Results:
- A single leadership decision to pilot a patient-story-driven recognition program catalyzed a global movement.
- The DAISY Award has become a significant initiative in acknowledging and celebrating nursing excellence worldwide.
Conclusions:
- Enduring nursing innovations can stem from courage, humility, and purpose, rather than solely metrics or technology.
- Leadership commitment to a clear vision is crucial for fostering impactful change in healthcare and nursing.
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