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Identifying key domains for workplace emotional skills training
Hsueh-Ju Lo1, Yi-Chun Lin1, Yin-Che Chen1
1Department of Educational Psychology and Counseling, National Tsing Hua University, Hsinchu, Taiwan.
Work (Reading, Mass.)
|June 3, 2026
Summary
Emotional intelligence is key for managing workplace challenges like emotional blackmail and stress. Effective training should focus on self-motivation and positive emotions for better employee well-being and organizational success.
Area of Science:
- Workplace psychology
- Organizational behavior
- Emotional skills training
Background:
- Emotional management is vital for performance, especially in high-stress industries.
- Workplace emotional skills training needs optimal design for effectiveness.
- Focus areas include emotional blackmail, emotional intelligence, and emotional contagion.
Purpose of the Study:
- Identify key workplace emotional indicators.
- Evaluate the importance of these indicators.
- Provide recommendations for designing effective emotional skills training in the high-tech industry.
Main Methods:
- Modified Delphi method to establish indicators.
- Fuzzy analytic hierarchy process to determine indicator weights.
- Expert panel from high-tech human resources, management, and employees.
Main Results:
- "Cultivating emotional intelligence" was the most crucial dimension (0.468).
- Key indicators include self-motivation (0.320) and interpersonal relationships (0.209).
- Recognizing emotional blackmail involves managing stress, understanding blackmailer/victim traits; managing emotional contagion focuses on positive emotion cultivation.
Conclusions:
- Emotional intelligence is central to managing emotional blackmail and resilience in stressful environments.
- Long-term emotional training should emphasize individual self-motivation and emotional regulation, and organizational positive emotion cultivation.
- Engagement and conflict reduction are better short-term effectiveness indicators than employee turnover.
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