Related Experiment Video
Updated: Jun 18, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Untold Stories: An Intervention to Rekindle Empathy in Medicine
Jeffrey Lee1, Katherine Kenyon Henderson2, Elissa Rumer Nickolopoulos3
1is a Internist-Psychiatrist in Practice, Southlight Healthcare, and Hospital Medicine Physician, Duke University Health System, Durham, North Carolina, USA.
A visual arts and narrative medicine workshop effectively enhanced empathy in healthcare professionals, showing high acceptability and feasibility. This intervention positively influenced participants' patient care approaches.
Area of Science:
- Medical Education
- Health Humanities
- Interprofessional Education
Background:
- Empathy is crucial in graduate medical education (GME) but challenging to maintain due to competing demands.
- Few theory-informed interventions exist to foster empathy in GME and interprofessional settings.
- Medical humanities can promote reflection and perspective-taking.
Purpose of the Study:
- To develop and evaluate a visual arts and narrative medicine workshop.
- Assess the workshop's acceptability and feasibility for physicians, students, and staff.
- Enhance empathy and patient perspective-taking in healthcare professionals.
Main Methods:
- A 60-90 minute workshop integrated patient narratives, portraits, and clinical records.
- Grounded in the PRISM model and Visual Thinking Strategies (VTS).
- Facilitated structured reflection on patient cases across 6 settings with 156 participants.
Main Results:
- 90.4% of participants agreed the workshop promoted empathy; 92.3% felt it would positively influence patient care.
- Residents reported high agreement (94.7% for empathy, 89.5% for care influence).
- Open-ended feedback highlighted multidisciplinary benefits and viewing patients as whole individuals.
Conclusions:
- A theory-informed, humanities-based workshop is acceptable and feasible for diverse healthcare learners.
- The intervention effectively enhances empathy and perspective-taking in GME settings.
- The workshop is adaptable for undergraduate medical education and ongoing GME programs.
Related Concept Videos
Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch
Therapeutic communication is not the same as social interaction. Social interaction has no goal or purpose and consists of casual information sharing, whereas therapeutic communication has a plan or purpose for the conversation. Therapeutic...
Ethical Dilemmas II
Empathy
Therapeutic Communication
Verbal communication depends on language or a prescribed way of using words so that people can share information effectively. The critical aspects of verbal...
Ethical Issues
Ethical Concerns in Healthcare:
Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing
This therapeutic technique can also be used when a patient brings up pertinent information during a health-related conversation. The...
