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Artificial Intelligence in emergency department triage: A scoping review
Laura Lima Souza1, Yasmim Carolaine Nascimento de Oliveira2, Luzia Clênia Campos da Costa2
1Graduate Program in Nursing, Universidade Federal do Rio Grande do Norte, Natal, Rio Grande do Norte, Brazil.
Plos One
|June 25, 2026
Summary
Artificial Intelligence (AI) shows promise in improving emergency department (ED) triage accuracy and efficiency. However, current AI tools require further validation for safe, widespread clinical use due to performance variability.
Area of Science:
- Medical Informatics
- Clinical Decision Support Systems
- Artificial Intelligence in Healthcare
Background:
- Emergency department (ED) triage is crucial for patient safety and efficient care delivery.
- Existing triage systems face challenges impacting healthcare quality and patient flow.
- Artificial Intelligence (AI) offers potential solutions for optimizing ED decision-making and patient management.
Purpose of the Study:
- To systematically review and map the existing evidence on the implementation and performance of AI in emergency department triage.
- To identify patterns, advances, gaps, and provide recommendations for AI in ED triage.
Main Methods:
- A comprehensive scoping review adhering to Joanna Briggs Institute (JBI) and PRISMA-ScR guidelines.
- Extensive database searches across 13 sources with no language or time restrictions.
- Data synthesis using the PAGER framework by two independent reviewers.
Main Results:
- Nineteen studies utilized AI, primarily Machine Learning (ML) and Deep Learning, with Natural Language Processing (NLP) for data processing.
- ML models demonstrated superior predictive accuracy compared to traditional triage methods.
- AI applications focused on automated classification, severity prediction, and patient prioritization.
Conclusions:
- AI holds significant potential to enhance ED triage efficiency and clinical decision support.
- Current evidence is largely exploratory, with challenges in model performance consistency and external validation.
- Further research and robust validation are needed for safe, large-scale clinical implementation of AI in ED triage.