Understanding the key factors influencing knowledge management in business environments: a systematic review

This study aims to identify and synthesise the main factors that influence knowledge management (KM) in business environments. Using the PRISMA approach, a systematic review of 44 empirical and conceptual articles published between 2020 and 2024 was conducted. The findings indicate eight key variables that are critical for strengthening KM: leadership, technology, entrepreneurial orientation, strategic orientation, learning orientation, innovation, human resource management, and high-performance work systems. The findings show that leadership promotes collaboration and trust, creating a supportive environment for KM. Technological advancements facilitate efficient knowledge sharing and application, while strategic alignment ensures KM supports organizational goals. Human resource practices engage employees in knowledge processes, and high-performance work systems enhance knowledge acquisition and utilization. Innovation drives the generation of new ideas, and entrepreneurial orientation encourages a proactive approach to leveraging knowledge for competitive advantage. Despite the growing interest in KM, challenges such as resistance to change, inadequate infrastructure, and varying employee readiness hinder its effective implementation. This study emphasizes the need for an integrated KM approach that addresses these barriers while aligning KM strategies with organizational needs. Future research should investigate how these factors interact across different industries and cultural contexts to optimize KM practices and improve organizational performance.