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The Employee Health Care Value Survey: round one
H M Allen1, H Darling, D N McNeill
1Health Institute, New England Medical Center.
Health Affairs (Project Hope)
|January 1, 1994
Summary
The Employee Health Care Value Survey found managed care plans, especially prepaid group practices and individual practice associations (IPAs), outperformed others in employee satisfaction and retention. Indemnity plan enrollees showed slightly higher illness burdens.
Area of Science:
- Health Services Research
- Employee Benefits Management
- Healthcare Policy Analysis
Background:
- Large employers initiated the Employee Health Care Value Survey in 1993 to assess corporate health care benefit strategies.
- The survey aimed to establish comparable methods for evaluating diverse health plans.
Purpose of the Study:
- To develop standardized methods for assessing corporate health care benefit strategies.
- To enable fair comparisons of numerous health plans based on multiple performance criteria.
Main Methods:
- A survey of 24,306 employees was conducted.
- Thirty-two health plans nationwide were compared on over sixty criteria.
- Performance metrics included disenrollment, overall satisfaction, and "bottom-line" indicators.
Main Results:
- Substantial variation in plan performance was observed.
- Managed care plans, particularly prepaid group practices and individual practice associations (IPAs), ranked highest in satisfaction and retention.
- Indemnity plan enrollees presented a marginally greater illness burden compared to other plan types.
Conclusions:
- Managed care plans demonstrate superior "bottom-line" performance in employee health benefit strategies.
- Survey results are utilized for quality improvement, performance reporting, and strategic planning in employee benefits.