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Simplified user poll and experience report language (SUPER): implementation and application
L Rosenthaler1, R Doelz, L Tosoni
1Biocomputing, Biozentrum der Universitaet Basel, Switzerland.
Computer Applications in the Biosciences : CABIOS
|February 1, 1994
Summary
This study introduces SUPER, an automated polling system for biological computing users. It tailors questions and analyzes feedback, improving service delivery for academic molecular biology database users.
Area of Science:
- Bioinformatics
- Computational Biology
- Information Science
Background:
- Biological computing services are often centralized, requiring tailored user support.
- Current feedback mechanisms like generalized questionnaires are inefficient.
- Individualized user contact is labor-intensive for service providers.
Purpose of the Study:
- To develop an automated and tailored polling method for biological computing users.
- To improve the collection and analysis of user feedback for central facilities.
- To assess the usage of molecular biology databases among academic users.
Main Methods:
- Developed a system (SUPER) for automated, tailored polling with branching logic.
- Integrated multiple-choice questions with conditional branching based on user responses.
- Implemented a method for processing answers and generating detailed result tables.
Main Results:
- SUPER successfully automated tailored feedback collection.
- The system provided detailed insights into user responses for analysis.
- Applied in a poll querying Swiss academic users on molecular biology database usage.
Conclusions:
- Automated polling systems like SUPER enhance the efficiency of user feedback collection.
- Tailored questioning and detailed analysis improve the understanding of user needs.
- This method can optimize services offered by central biological computing facilities.