Survey of patient satisfaction in a community hospital

To assess the satisfaction with the department and hospital services provided by a medium-size community hospital during a 2 month period (April-May 1995), 118 randomly chosen patients were asked to complete a questionnaire designed to reflect their opinions during hospitalization. The principal points of the survey concerned the general perception regarding the services in the department and the hospital, the admission and discharge procedures, the quality of food and sanitary conditions, an evaluation of the physicians' and nurses' skill and attitude, as well as their compliance to patients' needs. Overall satisfaction with the medical care was very high, the physicians' attitude and nurses' compliance being the two most important determinants. The role of this type of questionnaire as an instrument for improving health services is emphasized.