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Related Experiment Videos

An organization-wide approach for an effective communication system, Part 2

M L Jones1, D Counts, C Vinci

  • 1Pennsylvania Hospital, Philadelphia, USA.

The Journal of Nursing Administration
|May 16, 1998
PubMed
Summary

This study evaluates a communication system

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Area of Science:

  • Healthcare communication systems
  • Organizational performance improvement
  • Clinical and operational accountability

Background:

  • This article is the second in a two-part series on organizational communication systems.
  • Part 1 focused on the design and implementation phases.

Purpose of the Study:

  • Evaluate the outcomes of a communication system against established goals.
  • Assess improvements in communication flow and decision-making.
  • Promote accountability for clinical and operational performance.

Main Methods:

  • Evaluation of system outcomes related to communication and decision-making goals.
  • Analysis of implementation strategies, including change management.
  • Discussion of issue emergence and planned system evolution.

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Main Results:

  • The study details the evaluation of a communication system's impact.
  • Identified strategies for improving communication flow and decision-making.
  • Outlined methods for promoting accountability in healthcare settings.

Conclusions:

  • The implemented communication system demonstrated positive outcomes in performance.
  • Effective change management and system evolution are crucial for sustained improvement.
  • The system enhanced accountability across clinical and operational levels.