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Health Care Management Review|September 11, 2004
Different integration processes of patient satisfaction among four groupsKoichiro Otani, Lisa E HarrisMedical Care Research and Review : MCRR|September 16, 2003
A paradigm shift in patient satisfaction assessmentKoichiro Otani, Lisa E Harris, William M TierneyJournal of Healthcare Management / American College of Healthcare Executives|November 5, 2005
Managing primary care using patient satisfaction measuresKoichiro Otani, Richard S Kurz, Lisa E HarrisHealth Care Management Review|August 1, 2006
Enrollees' global rating process of health care with the national CAHPS Benchmarking DatabaseKoichiro OtaniHealth Marketing Quarterly|October 9, 2009
Healthcare cost and predictive factors: high- and low-utilization model developmentKoichiro Otani, William W BadenJournal of Healthcare Management / American College of Healthcare Executives|June 12, 2004
The impact of nursing care and other healthcare attributes on hospitalized patient satisfaction and behavioral intentionsKoichiro Otani, Richard S KurzJournal of Healthcare Management / American College of Healthcare Executives|August 22, 2012
Patient satisfaction: how patient health conditions influence their satisfactionKoichiro Otani, Brian Waterman, W Claiborne DunaganHealth Services Management Research|November 2, 2011
Improving patient satisfaction in hospital care settingsKoichiro Otani, Patrick A Herrmann, Richard S KurzHealth Services Management Research|April 29, 2010
Improving patient evaluation of hospital care and increasing their intention to recommend: are they the same or different constructs?Koichiro Otani, Patrick A Herrmann, Richard S KurzHealth Care Management Review|March 18, 2010
Patient satisfaction integration process: are there any racial differences?Koichiro Otani, Patrick A Herrmann, Richard S KurzPageof 4