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Sloan Management Review|January 3, 1993
The empowerment of service workers: what, why, how, and whenD E Bowen, E E LawlerSloan Management Review|December 5, 1991
A framework for marketing image managementH Barich, P KotlerSloan Management Review|March 8, 1979
Management policies and procedures needed for effective computer securityS E MadnickSloan Management Review|February 2, 1993
Systems delivery: evolving new strategiesJ F Rockart, J D HofmanSloan Management Review|February 2, 1993
Whose responsibility is IT (information technology) management?A C Boynton, G C Jacobs, R W ZmudSloan Management Review|December 7, 1981
The paradox of managing a project-oriented matrix: establishing coherence within chaosL E Greiner, V E ScheinPageof 4