处理信息过载:全面审查
Miriam Arnold1, Mascha Goldschmitt1, Thomas Rigotti1,2
1Leibniz Institute for Resilience Research, Mainz, Germany.
Frontiers in psychology
|July 7, 2023
概括
本系统性审查确定了应对信息过载的干预措施,这是数字工作场所日益严重的问题. 调查结果涵盖行为和结构预防策略,其有效性的证据各不相同.
科学领域:
- 职业健康 职业健康 职业健康
- 信息科学 信息科学 信息科学
- 组织心理学 组织心理学
背景情况:
- 数字化和信息/通信技术 (ICT) 正在增加工作场所的信息过载.
- 现有的研究缺乏关于预防和干预策略的全面概述.
- 了解有效措施对于员工福祉和生产力至关重要.
研究的目的:
- 系统地审查和综合现有的预防和干预信息过载的措施.
- 根据行为和结构层面对干预进行分类.
- 评估管理信息过载的不同方法的证据基础.
主要方法:
- 系统的文献审查遵循PRISMA标准.
- 在跨学科和以实践为导向的数据库中进行关键字搜索.
- 包括87项研究,现场报告和概念论文.
主要成果:
- 在行为预防层面确定了许多干预措施.
- 通过工作设计进行结构性预防的多项建议.
- 工作设计方法涵盖ICT,团队合作和组织法规.
- 在审查的研究中,证据的强度是混合的.
结论:
- 针对信息过载存在各种各样的干预措施,针对个人行为和组织结构.
- 对于工作设计,建议采用技术和组织/团队合作策略.
- 需要进一步的研究来加强有效管理信息过载的证据基础.
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