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Assessing organizational performance.

R J Luttman1, P B Siren, G L Laffel

  • 1Brigham and Women's Hospital, Boston, MA.

Quality Management in Health Care
|February 2, 1995
PubMed
Summary
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Healthcare organizations can improve performance by redesigning how they generate and define performance information. This involves adopting new principles for creating and utilizing data to drive better outcomes.

Area of Science:

  • Healthcare Management
  • Health Informatics
  • Organizational Performance

Background:

  • Current healthcare performance measurement systems often fall short of driving significant improvements.
  • There is a need to re-evaluate the fundamental processes of performance information generation and its content.

Purpose of the Study:

  • To propose principles for redesigning performance information generation in healthcare organizations.
  • To redefine the content of performance information for enhanced organizational effectiveness.

Main Methods:

  • Conceptual framework development.
  • Literature review on performance measurement and healthcare management.
  • Synthesis of principles for information system redesign.

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Main Results:

  • Identification of key principles for redesigning performance information processes.
  • Recommendations for redefining the content of performance data to be more actionable.
  • Framework for aligning information generation with strategic organizational goals.

Conclusions:

  • Redesigning performance information generation and content is crucial for achieving unprecedented healthcare performance.
  • Adoption of proposed principles can lead to more effective data utilization and improved organizational outcomes.