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Assessing organizational performance
R J Luttman1, P B Siren, G L Laffel
1Brigham and Women's Hospital, Boston, MA.
Quality Management in Health Care
|February 2, 1995
Abstract:
To achieve unprecedented levels of performance, health care organizations may have to redesign the process by which they generate performance-related information and redefine the content of the information itself. In this article, we suggest several principles for accomplishing these objectives.