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Implementing a caring model to improve patient satisfaction.

S K Dingman¹, M Williams, D Fosbinder

¹Brigham City Community Hospital, Utah, USA. sharondingman@aol.com

The Journal of Nursing Administration

|December 28, 1999

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Implementing a Caring Model significantly improved patient satisfaction by focusing on nurse anticipating needs and responding to requests. This model integration enhances quality care and demonstrates nurse caring behaviors

Area of Science:

Nursing Science
Healthcare Quality Improvement
Patient Experience Research

Background:

Patient satisfaction is a key metric for healthcare quality and institutional success.
Nurse caring behaviors' impact on patient satisfaction is increasingly recognized.
A synthesized literature review informed the development of a five-behavior Caring Model.

Purpose of the Study:

To assess the effectiveness of a newly implemented Caring Model on patient satisfaction levels.
To evaluate changes in specific patient satisfaction attributes following model implementation.

Main Methods:

An acute care setting implemented a Caring Model integrating eight patient satisfaction attributes.
Staff training, visible reminders, and performance appraisals reinforced the model's five core caring behaviors.

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Patient satisfaction was measured 6 months pre- and postintervention.

Main Results:

Significant increases were observed in patient satisfaction attributes: Nurses Anticipating Needs and Responds to Requests.
Areas identified as priorities for improvement preintervention became notable strengths postintervention.
The study provides empirical evidence for the positive impact of the Caring Model on patient satisfaction.

Conclusions:

Nurse caring behaviors demonstrably influence patient satisfaction.
Effective Caring Model implementation requires organizational integration and strategic planning.
Sustained positive effects necessitate ongoing reinforcement and reminders for nursing staff.