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Service scripts: a tool for teaching pharmacy students how to handle common practice situations.
1Department of Pharmacy, Virginia Commonwealth University, USA.
American Journal of Pharmaceutical Education
|December 1, 2006
Summary
Service scripts help pharmacy students manage practice situations by providing clear, scripted behaviors. While useful for learning tasks, concerns exist about potential misuse in professional settings.
Area of Science:
- Pharmacy education
- Professional practice management
Background:
- Service scripts are based on role theory to standardize behaviors for various practice problems.
- They ensure consistent communication regarding the responsibilities of all individuals involved.
Purpose of the Study:
- To describe the application of service scripts in teaching pharmacy students.
- To equip students with skills for managing specific practice situations through scripted behaviors.
Main Methods:
- Scripts were developed by identifying scenarios, eliciting structure and content, and documenting the rationale.
- Students in a nontraditional doctor of pharmacy program created scripts for their practice settings.
Main Results:
- Students found scripts effective for rapidly acquiring new, routine tasks.
- Concerns were raised regarding the potential for misuse of scripts by pharmacists and managers.
- The script development process provided valuable feedback on common practice challenges.
Conclusions:
- Mastery of managerial, clinical, and communication scripts enhances students' ability to deliver professional services.
- Service scripts can be a valuable tool for professional development in pharmacy practice.
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