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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Enhancing healthcare process design with human factors engineering and reliability science, part 2: applying the
1Department of Biobehavioral Nursing and Health Systems, University of Washington School of Nursing, Seattle, WA, USA. carolanneflash@aol.com
Abstract:
The demand to redesign healthcare processes that achieve efficient, effective, and safe results is never-ending. Part 1 of this 2-part series introduced human factors engineering and reliability science as important knowledge to enhance existing operational and clinical process design methods in healthcare organizations. In part 2, the author applies this knowledge to one of the most common operational processes in healthcare: clinical documentation. Specific implementation strategies and anticipated results are discussed, along with organizational challenges and recommended executive responses.
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