Charge nurses as front-line leaders: development through transformative learning.

Area of Science:

• Nursing Education
• Healthcare Management
• Organizational Psychology

Background:

• Staff satisfaction surveys identified the charge nurse role as a significant source of dissatisfaction.
• Lack of formal training and organizational support for charge nurses was noted.

Purpose of the Study:

• To develop and implement an educational program to reframe perceptions of the charge nurse role.
• To improve staff satisfaction and effectiveness in the charge nurse position.

Main Methods:

• A three-part educational program was developed in collaboration with a nurse educator consultant.
• The program was centered on principles of transformational learning, including focused discussion and reflection.

Main Results:

• 82% of attendees appreciated the dedicated time for examining thoughts and feelings.
• 75% reported learning new language to describe their experiences.
• Post-program observations included a new sense of professional pride and increased confidence in decision-making and communication.

Conclusions:

• Targeted educational interventions can significantly improve charge nurse role satisfaction and effectiveness.
• Transformational learning principles, discussion, and reflection are key components for successful professional development.