Related Experiment Video
Updated: May 24, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Maximizing caring relationships between nursing assistants and patients: care partners
1Good Samaritan Medical Center, West Palm Beach, FL 33401, USA. angela.prestia@tenethealth.com
Abstract:
Certified nursing assistants (CNAs) are an integral part of the care team in most hospitals. The chief nursing officer at a community hospital in Florida developed a program of communication, education, and accountability to highlight the role of the CNA as a team member. This easy-to-implement initiative resulted in increased understanding about the CNA role in delivering high-quality patient care and increases in patient satisfaction with responsiveness of staff to call lights.
Related Concept Videos
Nurses' Legal Responsibilities II
Communication between nurses and patients...
Aims Of Nursing
Patient-centered Care
Documentation in Long-Term and Home Healthcare Setting
Long-Term Care Facilities
Ethical Issues
Ethical Concerns in Healthcare:
Planning Nursing Care I