Utilizing AIDET and other tools to increase patient satisfaction scores

Beginning in 2014, CMS will initiate payments based upon regulations such as Value-Based Purchasing and HCAHPS scores. It is important that imaging administrators understand that the quality of care received in all departments will certainly influence the patient's overall perception of care. Delivering quality patient care within an imaging department starts with creating a culture that is focused on delivering the best care possible to patients, which can be done through implementing a program like AIDET. Imaging staff needs to be constantly reminded that management expects patients to be taken care of in a quality manner. Having an engaged staff is critical in achieving and sustaining patient satisfaction goals.