Making an impact: can a training program for leaders improve HCAHPS scores?

Jessica L Keith1, Jeffrey N Doucette, Kathy Zimbro

  • 1Jessica L. Keith is a clinical nurse manager at Sentara Virginia Beach General Hospital in Virginia Beach, Va. Jeffrey N. Doucette is a Nursing Management editorial board member and vice president of Patient Care Services and CNO at Bon Secours Mary Immaculate Hospital in Newport News, Va. Kathy Zimbro is the director at Sentara Quality Research Institute, Sentara Healthcare, in Norfolk, Va. David Woolwine is the chief learning officer at Sentara Healthcare in Norfolk, Va.

Nursing Management
|February 19, 2015
PubMed
Abstract

No abstract available in PubMed .

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