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Utilizing a Human Factors Nursing Worksystem Improvement Framework to Increase Nurses' Time at the Bedside and
C Adam Probst1, Megan Carter, Caton Cadigan
1Author Affiliations: Director of Human Factors Clinical Operations (Dr Probst); Nurse Director (Ms Carter); Registered Nurse (Ms Cadigan); Informatics Resource Nurse (Ms Dalcour); Patient Safety Manager (Ms Cassity); Facility Director of Informatics (Ms Quinn); Informatics Resource Nurse (Ms Williams); Vice President of Nursing Informatics and Clinical Excellence (Dr Montgomery); Vice President and Chief Nursing Officer (Dr Wilder); Director of Human Factors and Patient Safety Science (Dr Xiao), Baylor Scott and White Health, Dallas Texas.
Objective:
The aim of this study is to increase nurses' time for direct patient care and improve safety via a novel human factors framework for nursing worksystem improvement.
Background:
Time available for direct patient care influences outcomes, yet worksystem barriers prevent nurses adequate time at the bedside.
Methods:
A novel human factors framework was developed for worksystem improvement in 3 units at 2 facilities. Objectives included improving nurse efficiency as measured by time-and-motion studies, reducing missing medications and subsequent trips to medication rooms and improving medication safety.
Results:
Worksystem improvement resulted in time savings of 16% to 32% per nurse per 12-hour shift. Requests for missing medications dropped from 3.2 to 1.3 per day. Nurse medication room trips were reduced by 30% and nurse-reported medication errors fell from a range of 1.2 to 0.8 and 6.3 to 4.0 per month.
Conclusions:
An innovative human factors framework for nursing worksystem improvement provided practical and high priority targets for interventions that significantly improved the nursing worksystem.
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