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Well-Being and Functioning at Work Following Thefts and Robberies: A Comparative Study.
Ilaria Setti1, Peter G van der Velden2, Valentina Sommovigo1,3
1Unit of Applied Psychology, Department of Brain and Behavioural Sciences, University of Pavia, Pavia, Italy.
Frontiers in Psychology
|March 9, 2018
Summary
Workplace robberies and thefts significantly impact employee well-being, increasing workload, psycho-physical complaints, and social support seeking. Victims report more trauma symptoms and lower coping self-efficacy, affecting job satisfaction.
Area of Science:
- Occupational Health Psychology
- Criminology
- Sociology of Work
Background:
- Workplace violence, including robberies and thefts, poses significant psychological risks to employees.
- Previous research has primarily focused on bank employees, leaving gaps in understanding impacts on other small business sectors.
- Conservation of Resources theory provides a framework for examining the psychological consequences of workplace victimization.
Purpose of the Study:
- To investigate the effects of experiencing robberies and/or thefts on workers' mental health, coping self-efficacy, social support seeking, workload, and job satisfaction.
- To extend the understanding of psychological sequelae of workplace victimization in small businesses.
- To compare the experiences of victims of robberies/thefts with non-affected employees and with those experiencing thefts only.
Main Methods:
- Anonymous self-report questionnaires administered to Italian tobacconists and jewelers (N = 319).
- Measures included experience of robbery/theft, social support seeking (COPE-IV), psycho-somatic well-being (GHQ-12), job satisfaction, PTSD symptoms (IES-R-6), and coping self-efficacy (CSE-7).
- Statistical analyses included descriptive statistics, ANOVA, ANCOVA, and multiple regressions.
Main Results:
- Victims of robberies/thefts reported higher workload, psycho-physical complaints, and greater social support seeking compared to non-victims.
- Victims experienced more post-traumatic symptomatology and lower coping self-efficacy than those who experienced thefts only.
- Coping self-efficacy positively correlated with job satisfaction, but psycho-physical symptoms were the primary predictor of job satisfaction for all employees.
Conclusions:
- Workplace robberies and thefts negatively impact employee well-being through various psychological and work-related factors.
- Coping self-efficacy is linked to job satisfaction, but managing psycho-physical symptoms is crucial for overall job satisfaction.
- The study highlights the differential impact of victimization on workers' well-being in small business settings.
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